Frequently Asked Questions

How do I place an order?

Browse our collections, add items to your cart and check out. You verify your mobile number with an OTP, enter your delivery address and choose a payment method.

Do I need an account to buy?

You can browse without an account. To place an order we verify your mobile number with an OTP, which keeps your orders secure and lets you track them.

What payment methods do you accept?

UPI, credit and debit cards and net banking. All prices are in Indian Rupees and include applicable taxes, with free delivery across India.

How long does delivery take?

Ready-to-ship items are usually dispatched within a few business days. Delivery timelines begin once your order is dispatched and vary by location. See our Shipping & Delivery page.

How can I track my order?

Once your order ships you can track it from the Track Order page, or under My Orders in your account.

Can I cancel my order?

Yes, any time before it is dispatched, from My Orders. Once shipped it cannot be cancelled but may be eligible for return.

What is your return policy?

Returns are accepted within 24 hours of delivery for unworn, unwashed items in original condition with all tags attached. Full details are on our Returns & Refunds page.

When will I get my refund?

Once we receive and inspect your return, an approved refund is processed to your original payment method within 1 business day. How soon it reflects depends on your bank or payment provider.

The colour looks slightly different from the photos — is that a problem?

Every piece is hand-embroidered by artisans, so minor variations in colour, stitch and finish are natural and not defects. Screens can also show colour differently.

How do I contact you?

Phone / WhatsApp: +91 78276 33652 (Mon–Sat, 10am–6pm IST)
Email: support@bharatkabazaar.shop
Artika Enterprises (Divyam Luxury Ethnic Wear), E-16 Ashok Puram Colony, Dafi, B.H.U., Varanasi, Uttar Pradesh 221011, India